After you’ve scheduled an appointment to estimate a painting job with a customer, there are generally a few days before you meet with this potential client. These few days are an opportunity to have many points of contact and communication with them. You should take advantage of this time. Whether it’s dropping information into snail mail so that they can visually see and read your materials, or sending courtesy phone calls to confirm the appointment so that they can hear your voice and talk to the actual estimator, or sending emails to follow up and enforce your professionalism. Those are all different ways to communicate with the customer but it has to be done in a well-organized and professional manner. You have to make sure you don’t become an annoyance for the customer.